Frequently Asked Questions
All our sweets are made in the UK and we try to support small businesses rather than going direct to wholesale.
Yes, our sweets are packaged in white cardboard gift boxes and brown paper bags which are completely recyclable.
Yes, our Pommy themed hampers make a great gift.You can include a personalised message which we will print on brown craft paper and place in the hamper for the lucky recipient. Please ensure you ship to the recipient’s address, and select the “gift” option at the checkout.
Our sweets are packaged in traditional brown paper bags, and encased in bright tissue paper.Our gift boxes are custom made to fit our sweets snugly, which stops them from being chucked around or compromised in transit.
We send our sweets Australia-wide via the Express Post network.
No, currently we only post within Australia.
The cost of postage is already built into our prices.
We endeavour to have your products enroute within 2 business days of your order.If you are in a rush, please contact us via email and we will do our best to get your order out as fast as we can.
Contact us via email for more information about providing sweets for your next sweet buffet or bonbonnieres for your wedding.
The quality of chocolate is compromised due to the hot Australian summer climate, so we do not sell chocolate during the warmer months.
Our sweets are packaged and handled in an environment which may contain nuts. We hate to turn people away, however if you have a nut allergy we recommend that you do not make an order. Due to its serious nature we do not want to take the risk.
No, sorry we cannot guarantee our sweets are gluten free.Please email us to check out what our sweets contain at firstname.lastname@example.org
Some of our sweets do not contain dairy.Please email us to check what we have in stock at email@example.com
Some of our sweets are suitable for vegetarians and vegans. Please email us to check what we have in stock at firstname.lastname@example.org
We assemble our hampers and sweet packs from our home in Melbourne’s North-Western suburbs.
Yes, all staff who work with your order hold a certificate in Food Handling.
At the moment, we are an online only sweet store.However, as our business grows we hope to open a store in Melbourne.We regularly have stalls at local markets.Follow us on Facebook to find out when and where you can come buy our sweets in person.
No, our sweets are for everyone.We want to share our passion for English sweets with everyone because we believe they are simply the best.
This varies for each variety; however, you can find the use by date on the label of each sweet bag.
At the moment, we do not have any sugar free options.
There are no set time-frames, we love to shake things up though, so we change the sweets on a regular basis.
We keep our colours and themes consistent, so you will always recognise our much-loved branding. We like to mix things up by changing up our Pommy themed ribbons though.