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Frequently Asked Questions
Frequently Asked QuestionsWhere do you source your English sweets from?
All our sweets are made in the UK and we try to support small businesses rather than going direct to wholesale.
Do you provide recyclable packaging?
Yes, our sweets are packaged in white cardboard gift boxes and brown paper bags which are completely recyclable.
Can I send your hampers as a gift to friends and family?
Yes, our Pommy themed hampers make a great gift.You can include a personalised message which we will print on brown craft paper and place in the hamper for the lucky recipient. Please ensure you ship to the recipient’s address, and select the “gift” option at the checkout.
How do you package your gift hampers?
Our sweets are packaged in traditional brown paper bags, and encased in bright tissue paper.Our gift boxes are custom made to fit our sweets snugly, which stops them from being chucked around or compromised in transit.
How do you post within Australia?
We send our sweets Australia-wide via the Express Post network.
Can I order sweets to be sent to an overseas address?
No, currently we only post within Australia.
Do you charge extra for shipping?
The cost of postage is already built into our prices.
What are your turn around times?
We endeavour to have your products enroute within 2 business days of your order.If you are in a rush, please contact us via email and we will do our best to get your order out as fast as we can.
Can you cater for weddings, parties and events?
Contact us via email for more information about providing sweets for your next sweet buffet or bonbonnieres for your wedding.
Why is chocolate unavailable in some months?
The quality of chocolate is compromised due to the hot Australian summer climate, so we do not sell chocolate during the warmer months.
Do any sweets contain nuts?
Our sweets are packaged and handled in an environment which may contain nuts. We hate to turn people away, however if you have a nut allergy we recommend that you do not make an order. Due to its serious nature we do not want to take the risk.
Are your sweets gluten free?
No, sorry we cannot guarantee our sweets are gluten free.Please email us to check out what our sweets contain at contact@lolliesforpommies.com.au
Are your sweets dairy free?
Some of our sweets do not contain dairy.Please email us to check what we have in stock at contact@lolliesforpommies.com.au
Are your sweets vegetarian or vegan?
Some of our sweets are suitable for vegetarians and vegans. Please email us to check what we have in stock at contact@lolliesforpommies.com.au
Where are your gift boxes and standard sweet packs assembled?
We assemble our hampers and sweet packs from our home in Melbourne’s North-Western suburbs.
Have your team completed the relevant food handling course?
Yes, all staff who work with your order hold a certificate in Food Handling.
Do you have a retail store so I can Click & Collect?
At the moment, we are an online only sweet store.However, as our business grows we hope to open a store in Melbourne.We regularly have stalls at local markets.Follow us on Facebook to find out when and where you can come buy our sweets in person.
Are sweets only made for English people?
No, our sweets are for everyone.We want to share our passion for English sweets with everyone because we believe they are simply the best.
What is the used by date of the sweets?
This varies for each variety; however, you can find the use by date on the label of each sweet bag.
Are your sweets sugar free?
At the moment, we do not have any sugar free options.
How often do you change your sweet selection?
There are no set time-frames, we love to shake things up though, so we change the sweets on a regular basis.
Is the packaging always the same?
We keep our colours and themes consistent, so you will always recognise our much-loved branding. We like to mix things up by changing up our Pommy themed ribbons though.
Can you send me a free sample?
No, unless you are looking to make a purchase for a large function. Contact us via email – contact@lolliesforpommes.com.au with more information about your function needs and we will be happy to send you a small selection to try from our range.
